Refund policy

REFUND, RETURN & EXCHANGE POLICY

At XZIZT, we are committed to providing our customers with genuine and quality products. This Refund, Return & Exchange Policy sets out the terms applicable to purchases made through XZIZT.

By placing an order with XZIZT, you acknowledge that you have read and understood this Policy.

1. REFUND & RETURN POLICY

1.1 No Refunds

XZIZT does not offer refunds.

We do not process monetary refunds for products purchased through our website, except where a refund or other remedy is required under applicable law.

1.2 No Returns

XZIZT does not accept product returns as a general policy.

Where an order or product qualifies for an exchange under this Policy, the customer may be required to return the product to XZIZT strictly in accordance with the exchange instructions provided by our customer support team.

1.3 Exchange as the Available Resolution

If there is an issue with an order or product, XZIZT may provide an exchange only where the request satisfies the eligibility requirements set out in this Policy.

Exchange is not automatically available for every issue or customer request.

2. ELIGIBLE EXCHANGES

XZIZT provides exchanges only in the following circumstances:

2.1 Size Exchange

A size exchange may be requested for an eligible product when:

  • The request is submitted within 24 hours of delivery.

  • The product is completely unused and unworn.

  • The product has not been washed, altered, damaged, or otherwise modified.

  • All original tags, labels, packaging, bills and accessories remain intact.

  • The requested size is available.

  • The product is not classified as a Non-Exchangeable Product under Section 5.

Size exchange will generally be provided for the same product in a different available size.

2.2 Defective, Damaged, Wrong or Missing Product

An exchange request may also be considered where the customer receives:

  • A defective product;

  • A product damaged during transit;

  • A wrong product;

  • A wrong size or variant dispatched by XZIZT;

  • A missing item;

  • An incomplete or partially missing order;

  • An empty parcel; or

  • Another verified discrepancy relating to the delivered parcel or its contents.

Such claims must be reported to XZIZT within 24 hours of delivery and are subject to verification.

A valid unboxing video is mandatory for all such claims.

3. MANDATORY UNBOXING VIDEO REQUIREMENT

The unboxing video requirement applies to ALL parcel-related claims.

This includes, without limitation:

  • Defective products;

  • Damaged products;

  • Wrong products;

  • Wrong size or variant;

  • Missing products or items;

  • Missing accessories;

  • Empty or partially empty parcels;

  • Tampered or opened parcels;

  • Suspected theft or removal of products from the parcel;

  • Damaged or compromised packaging; and

  • Any other discrepancy concerning the parcel or its contents.

3.1 Requirements for a Valid Unboxing Video

To enable XZIZT to properly investigate a claim, the customer must record a continuous, unedited video beginning before the parcel is opened.

The video must clearly show:

  1. The complete unopened parcel from all sides.

  2. The shipping label attached to the parcel.

  3. The AWB number and barcode, clearly visible and readable.

  4. The condition of the outer packaging before opening.

  5. Any visible signs of damage, tampering, cuts, holes, resealing or other irregularities.

  6. The complete opening of the parcel.

  7. All products and other contents received inside the parcel.

  8. The condition of the product immediately after opening.

The AWB number is the shipment identification number generally displayed on or around the shipping label/barcode and must be clearly visible in the video.

3.2 Continuous Recording Requirement

The video must be recorded continuously from the unopened parcel through the opening and initial inspection of its contents.

Edited, cut, stitched, incomplete, unclear or otherwise manipulated videos may not be accepted as valid evidence.

3.3 Claims Without Valid Unboxing Evidence

Where a claim concerns the condition, contents, damage, tampering, shortage, theft, defect or discrepancy of a delivered parcel, XZIZT may be unable to process the claim if the customer does not provide a valid unboxing video satisfying the requirements of this Policy.

The absence of appropriate evidence may result in the claim being rejected to the extent permitted by applicable law.

4. EXCHANGE REQUEST PROCEDURE

All exchange requests must be submitted within 24 hours of delivery.

The customer may be required to provide:

  • Order number;

  • Registered contact details;

  • Reason for the exchange;

  • Complete unboxing video, where applicable;

  • Clear photographs/videos of the issue;

  • Details of the product received; and

  • Any additional information reasonably required by XZIZT for verification.

After receiving the request, XZIZT will review the submitted information and determine whether the request qualifies under this Policy.

If the request is approved:

  1. XZIZT will provide return/exchange instructions, where applicable.

  2. The customer must follow the instructions provided by XZIZT.

  3. Any returned product will undergo inspection.

  4. The replacement will be dispatched after the applicable verification and quality checks are completed.

Approval of an exchange request does not constitute approval of any future or unrelated claim.

5. NON-EXCHANGEABLE PRODUCTS

For hygiene and safety reasons, products classified as innerwear or intimate apparel are strictly non-exchangeable and non-returnable, including for size or fit-related reasons, subject to applicable law.

These products include, but are not limited to:

  • Underwear;

  • Vests;

  • Innerwear;

  • Undershirts;

  • Boxers;

  • Boxer briefs;

  • Briefs;

  • Thermal innerwear; and

  • Other garments designed to be worn directly against the body.

Customers are advised to carefully verify the applicable size and product details before placing an order for such products.

For a wrong, damaged, defective or missing product claim, the mandatory evidence requirements under Section 3 shall apply.

6. EXCHANGES NOT AVAILABLE FOR CHANGE OF PREFERENCE

XZIZT does not provide exchanges merely because of:

  • Change of mind;

  • Change in colour preference;

  • Change in design preference;

  • Change in product/model preference;

  • Personal styling preference;

  • Personal preference regarding appearance or fit, except for an eligible size exchange; or

  • Any other reason not expressly covered by this Policy.

7. CONDITIONS THAT MAY RESULT IN REJECTION OF AN EXCHANGE REQUEST

An exchange request may be rejected where:

  • The request is submitted after 24 hours from delivery;

  • The product has been used or worn;

  • The product has been washed;

  • The product has been altered or modified;

  • The product has been damaged after delivery;

  • Original tags, labels, packaging or accessories are missing;

  • The product shows signs of wear, stains, odour, misuse or alteration;

  • The required unboxing video has not been provided;

  • The unboxing video is incomplete, edited, unclear or otherwise insufficient;

  • The AWB number cannot be clearly identified in the video;

  • The complete opening process has not been recorded;

  • The claimed issue cannot reasonably be verified;

  • The product falls within the Non-Exchangeable Products category; or

  • The returned product does not correspond to the product dispatched by XZIZT.

8. SHIPPING & EXCHANGE COSTS

8.1 Size Exchange

For an eligible size exchange, the customer will generally be responsible for applicable return shipping and re-shipping charges, unless otherwise communicated by XZIZT.

8.2 Verified Product Issue

Where XZIZT verifies that a wrong, defective or damaged product was supplied due to an error attributable to XZIZT, reasonable shipping costs may be borne or reimbursed by XZIZT, subject to verification and submission of valid supporting documentation.

9. QUALITY CONTROL & VERIFICATION

All products returned pursuant to an approved exchange request are subject to inspection by the XZIZT Quality Control Team.

For parcel-related claims, XZIZT may verify the claim using:

  • Unboxing video;

  • AWB number and shipping label;

  • Photographs and videos;

  • Order details;

  • Dispatch records;

  • Product and packaging information;

  • Internal quality-control records; and

  • Other relevant information available to XZIZT.

Where the submitted evidence does not sufficiently establish the claimed issue, XZIZT may reject the exchange request, subject to applicable law.

10. CUSTOMIZED & SPECIAL-ORDER PRODUCTS

Customized, personalized, modified or specially ordered products may not be eligible for exchange.

Any such request may be reviewed by XZIZT on a case-by-case basis, subject to applicable law.

11. POLICY MODIFICATIONS

XZIZT reserves the right to modify, update or amend this Policy from time to time.

Any updated version will become effective upon publication on the XZIZT website, unless otherwise required by applicable law.

Customers are advised to review the latest version of this Policy before placing an order.

12. CONTACT INFORMATION

For questions, exchange requests or complaints relating to an order, please contact XZIZT using the details below:

Email: xzizt.in@gmail.com

Store Address:
C-32, Acharya Niketan,
Mayur Vihar Phase-1,
Delhi – 110091

Brand: XZIZT

Important Note

Nothing in this Policy is intended to exclude, restrict or limit any rights or remedies available to a consumer under applicable laws and regulations..